Auto req ID: 4866BR
Title: Collections Representative I
Job Function: Collections
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary:
POSITION SUMMARY
Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.
PRIMARY RESPONSIBILITIES
- Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
- Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
- Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
- Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
- Ensures that all steps necessary are taken to protect the interest of HDFS.
- Performs additional duties as requested.
- Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required:
High School Diploma
Experience Required:
- Previous collection experience or customer service experience preferred
SKILLS & ABILITIES
- Adherence to high ethical standards of truthfulness, honesty and fairness
- Proficient with computers systems
- Keyboarding/data entry skills with moderate speed and accuracy
- Ability to handle large volume of collection accounts and inbound customer calls
- Flexible and open-minded
- Ability to prioritize workflow to meet department objectives
- Ability to work in a team environment
- Detail oriented and highly organized
- Good problem solving skills
- Ability to work in a fast paced, time sensitive environment
- Possesses good communication skills
- Maintains confidentiality of account information
- Effective negotiation skills
- Maintains a solid attendance record, including tardiness and early outs
- Proficient decision making skills
- Must be flexible in terms of work shifts and days (weekend days and weeknights are required)
Direct Reports: No
Travel: Required 0-10%
Title: Collections Representative I
Job Function: Collections
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary:
POSITION SUMMARY
Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.
PRIMARY RESPONSIBILITIES
- Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
- Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
- Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
- Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
- Ensures that all steps necessary are taken to protect the interest of HDFS.
- Performs additional duties as requested.
- Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required:
High School Diploma
Experience Required:
- Previous collection experience or customer service experience preferred
SKILLS & ABILITIES
- Adherence to high ethical standards of truthfulness, honesty and fairness
- Proficient with computers systems
- Keyboarding/data entry skills with moderate speed and accuracy
- Ability to handle large volume of collection accounts and inbound customer calls
- Flexible and open-minded
- Ability to prioritize workflow to meet department objectives
- Ability to work in a team environment
- Detail oriented and highly organized
- Good problem solving skills
- Ability to work in a fast paced, time sensitive environment
- Possesses good communication skills
- Maintains confidentiality of account information
- Effective negotiation skills
- Maintains a solid attendance record, including tardiness and early outs
- Proficient decision making skills
- Must be flexible in terms of work shifts and days (weekend days and weeknights are required)
Direct Reports: No
Travel: Required 0-10%