Auto req ID: 5371BR
Title: Loss Mitigation Representative II
Job Function: Loss Mitigation
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary
Under general supervision the Loss Mitigation Representative II is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The Loss Mitigation Representative II will assist with training and identifying areas for improvement.
PRIMARY RESPONSIBILITIES
• Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures.
• Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.
• Communicates with vendors on status of claims while continuing collection efforts.
• Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.
• Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations
• Performs additional duties as requested
• Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.
• Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
• It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required
High School Degree
Experience Required
• 1-2 years of related experience
• Knowledge of Daybreak or equivalent automated financial system
• Previous experience with consumer credit replevin actions or insurance claims experience required
• Previous heavy research experience in consumer finance environment or equivalent required
• Effective/excellent oral and written communication skills and tact
• Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
• Detail-Oriented and highly organized
• Above average volume of work
• Displays a positive behavior both individually and in a team setting
• PC Literate
• Strong teamwork skills and the ability to interact effectively with all levels of staff
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
• Maintains good attendance and is punctual
Direct Reports: No
Travel Required: 0-10%
Title: Loss Mitigation Representative II
Job Function: Loss Mitigation
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary
Under general supervision the Loss Mitigation Representative II is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The Loss Mitigation Representative II will assist with training and identifying areas for improvement.
PRIMARY RESPONSIBILITIES
• Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures.
• Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.
• Communicates with vendors on status of claims while continuing collection efforts.
• Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.
• Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations
• Performs additional duties as requested
• Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.
• Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
• It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required
High School Degree
Experience Required
• 1-2 years of related experience
• Knowledge of Daybreak or equivalent automated financial system
• Previous experience with consumer credit replevin actions or insurance claims experience required
• Previous heavy research experience in consumer finance environment or equivalent required
• Effective/excellent oral and written communication skills and tact
• Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
• Detail-Oriented and highly organized
• Above average volume of work
• Displays a positive behavior both individually and in a team setting
• PC Literate
• Strong teamwork skills and the ability to interact effectively with all levels of staff
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
• Maintains good attendance and is punctual
Direct Reports: No
Travel Required: 0-10%