Auto req ID: 2815BR
Title: Bilingual (French) Service Representative I
Job Function: Customer Service
Call Center
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary:
Under direct supervision the Bilingual French Service Representative I handles all routine customer calls. The Service Representative I will monitor coverage of the customer service line and research accounting questions. The Service Representative I will research basic customer service inquiries and problems.
PRIMARY RESPONSIBILITIES
- Via telephone, obtains information from current customers regarding needs.
- Identifies service needs, verifies and validates information with insured using appropriate review, probing techniques, and reasoning skills. Identifies/clarifies potential discrepancies in information to gain accurate understanding of customer needs.
- Assigned the authority to assign accounts to Adjustment Queue for extensions, payment re-allocations, or fee/balance waivers if applicable.
- Responds to all basic customer and associate calls relating to payment status information, payoff information and account maintenance
- Researches basic customer service inquiries/problems
- Processes address changes and other customer service related mail/faxes
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations
- Backs up other Servicing teams
- Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required:
High School diploma
Must be fluent in French
Experience Required:
- 1-2 years of relevant experience
- Ability to work in a fast-paced environment
- Knowledge of Daybreak or equivalent automated financial system
- Courteous phone skills
- Ability to handle heavy call volume
- Excellent oral and written communication skills
- Proven problem-solving and decision making ability
- PC Literate w/typing speed of 20 wpm minimum
- Proven attention to detail and organizational skills
- Ability to work in a fast-paced, time sensitive environment
- Customer service skills, internally & externally
- Organizational skills & detail oriented
- Must be able to multi-task
- Ability to work in a team environment
.
Supplemental Information:
This position will be filled in Plano, TX.
Direct Reports: No
Travel: Required 0-10%
Title: Bilingual (French) Service Representative I
Job Function: Customer Service
Call Center
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Job Summary:
Under direct supervision the Bilingual French Service Representative I handles all routine customer calls. The Service Representative I will monitor coverage of the customer service line and research accounting questions. The Service Representative I will research basic customer service inquiries and problems.
PRIMARY RESPONSIBILITIES
- Via telephone, obtains information from current customers regarding needs.
- Identifies service needs, verifies and validates information with insured using appropriate review, probing techniques, and reasoning skills. Identifies/clarifies potential discrepancies in information to gain accurate understanding of customer needs.
- Assigned the authority to assign accounts to Adjustment Queue for extensions, payment re-allocations, or fee/balance waivers if applicable.
- Responds to all basic customer and associate calls relating to payment status information, payoff information and account maintenance
- Researches basic customer service inquiries/problems
- Processes address changes and other customer service related mail/faxes
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations
- Backs up other Servicing teams
- Protection of employees, customers and corporate information is everyone's responsibility at HDFS. All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- It is the individual responsibility of every employee to maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
Education Required:
High School diploma
Must be fluent in French
Experience Required:
- 1-2 years of relevant experience
- Ability to work in a fast-paced environment
- Knowledge of Daybreak or equivalent automated financial system
- Courteous phone skills
- Ability to handle heavy call volume
- Excellent oral and written communication skills
- Proven problem-solving and decision making ability
- PC Literate w/typing speed of 20 wpm minimum
- Proven attention to detail and organizational skills
- Ability to work in a fast-paced, time sensitive environment
- Customer service skills, internally & externally
- Organizational skills & detail oriented
- Must be able to multi-task
- Ability to work in a team environment
.
Supplemental Information:
This position will be filled in Plano, TX.
Direct Reports: No
Travel: Required 0-10%